3PL & Fulfillment
For 3PL and fulfillment providers
You fulfill for other businesses, which means two operations have to agree: yours and theirs. Most of the friction is not in picking and packing — it is in the requests that arrive in different shapes, and in answering “where is my order?” for someone who cannot see your systems.
Two operations, one state
A fulfillment request is a handoff, and handoffs are where the two sides usually stop agreeing. Their system says one thing, yours says another, and the difference turns up as an email rather than as a gap anyone can see.
The useful outcome is not another portal. It is that the request, the shipment and the confirmation are the same record on both sides, so a question has one answer.
From request to confirmation
Each stage is a named state rather than a status someone types. When something stops, it stops somewhere specific — which is what makes recovery a procedure instead of an investigation.
Requests arrive from
And run one lifecycle
- Request
- Warehouse routing
- Allocation
- Pick & pack
- Label
- Shipment
- Confirmation
Both sides see
What a fulfillment operation works with
-
Fulfillment requests
Requests arrive through connected systems rather than as spreadsheets and email attachments.
-
Warehouse routing
Deciding which location fulfills, before the pick rather than after the problem.
-
Inventory positions
What is on hand, what is committed, and what that means for the next request.
-
Labels and shipments
Shipment creation and carrier labels as part of the same lifecycle.
-
Tracking and confirmation
Confirmation flows back to whoever asked, without them needing access to your systems.
-
Exception recovery
Fulfillment recovery when something has already gone wrong, which is the normal case worth designing for.
What connects, and what we confirm rather than assume
mPorts OMS connects to warehouse and third-party logistics systems for sending fulfillment requests and exchanging inventory, alongside marketplaces, retailer channels and carriers.
Whether your specific WMS or carrier is already connected depends on the integration that exists for it. We will tell you which rather than assume — an integration that does not exist yet is a scoping question, not a surprise after signature.
Questions buyers ask
- Do our clients need mPorts accounts to see their orders?
- The point of holding the request and the confirmation as one record is that both sides see the same state. How a given client sees it depends on how they are connected — through their own systems, or directly.
- Can mPorts connect to our existing WMS?
- mPorts OMS connects to warehouse and 3PL systems. Whether your specific provider is already connected depends on whether that connection has been built, which we confirm rather than assume.
- Does this replace our WMS?
- No. A WMS runs the building. mPorts OMS holds the picture around it — what was requested, what was promised, what shipped and what it cost — and connects the two.
- What happens when a shipment goes wrong?
- Recovering a failed fulfillment is part of the normal flow rather than something bolted on beside it, and every change that matters is recorded: who made it, what was done, and how it looked before and after.