Operate
mPorts OMS
mPorts OMS is the commerce operations system for orders, inventory, fulfillment and shipments across sales channels. It covers order management and an order control tower, inventory visibility with per-channel inventory policy, inventory and pricing feeds, product data and channel launch, fulfillment planning and fulfillment recovery, shipment and tracking workflows, returns, and operational cost and margin reporting.
Every channel adds a set of obligations
Each sales channel arrives with its own inventory expectations, its own fulfillment rules, and its own way of saying an order shipped late. Individually these are small. Together they become a coordination job that grows with channels rather than with revenue.
The failure is rarely dramatic. It is a person checking two screens to confirm one number, every day, until nobody remembers it was supposed to be temporary.
One operation, whatever the order came through
Orders arrive from every connected channel and run the same lifecycle. When one stops moving, it stops at a named stage — which is what makes “why is this late?” a question with an answer.
Orders arrive from
And run one lifecycle
- Orders
- Inventory
- Fulfillment
- Shipment
- Tracking
- Returns
- Cost & margin
Leaving a record of
Built to operate across the channels you already sell on
mPorts OMS is designed for businesses selling through more than one channel at a time — marketplaces, retailer channels and storefront platforms, each with their own rules.
Where demand arrives
- Walmart Marketplace
- Wayfair
- Target Plus
- GigaCloud
- Mirakl
- The Home Depot
- Lowe's
- Macy's
- BJ's Wholesale Club
- QVC
- Houzz
- Shopify
Systems the business runs on
- LingXing
- Eccang
- YQN
Fulfillment and carriers
- Mainfreight
- SLM Fulfillment
- EasyPost
- ViteDirect
- TrackingMore
Channel names are shown to describe where mPorts OMS operates. They do not indicate a partnership, endorsement or certification by the companies named, and each name is used only to identify the channel.
What an operations team works with
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Order control tower
Every order across every channel, with attention on the ones that need it rather than the ones that do not.
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Inventory policy by channel
Inventory visibility, with policy set per channel rather than one global number pushed everywhere.
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Product, pricing and feeds
Inventory and pricing feeds, product data, and launching products to a channel.
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Fulfillment planning
Planning where an order is fulfilled from, and fulfillment recovery when something has already gone wrong.
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Shipment and tracking
Shipment creation and tracking workflows across carriers.
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Returns
Returns handling as part of the order lifecycle rather than beside it.
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Cost and margin
Per-SKU cost, days in inventory, order profit and loss, shipping rate and warehouse cost analysis.
Explore each capability
Orders
One queue across every connected channel, with a control tower over it.
OrdersInventory
Position across locations, with policy set per channel.
InventoryFulfillment
Where an order ships from, and what happens when that plan fails.
FulfillmentShipping
Shipment creation, carrier labels and tracking against what was promised.
ShippingExceptions
The orders that are not behaving, each with a cause and a next step.
ExceptionsAI operations
Working from the information the OMS already holds, and changing things the normal way.
AI operationsAnalytics
Inventory health, per-SKU cost, fulfillment cost and order performance.
AnalyticsEDI
Connect to retailers the way they require — purchase orders, acknowledgments, shipment notices, invoices.
EDIConnectivity
How mPorts OMS connects to the systems you already run on.
Connectivity
The cost picture sits inside the operation
What an order actually earned, what is sitting too long, which lane is quietly expensive — these are operational questions, so they live where the work happens rather than in a separate reporting tool assembled after the fact.
- Per-SKU cost and days in inventory
- Order profit and loss
- Shipping rate and warehouse cost analysis
Changes are recorded
Every change that matters is written down: who or what made it, what it affected, what was done, and how it looked before and after. Work the AI starts runs under rules you set in advance, and keeps a full record of what it did.
This matters most in the ordinary case: when two people disagree about what happened to an order, there is a record rather than a reconstruction.
Questions buyers ask
- Does mPorts OMS replace our ERP?
- No. It runs alongside the systems you already have and connects to them. An ERP and an OMS answer different questions — there is a longer explanation of that boundary in our resources.
- Which sales channels does it support?
- The channels shown above are the ones mPorts OMS is built to operate across today. If the channel you sell on is not listed, ask — we will tell you whether it is connected rather than assume.
- Can it connect to our existing WMS or 3PL?
- mPorts OMS connects to warehouse and third-party logistics systems. Whether your specific provider is already connected depends on whether that connection has been built, which we will confirm rather than assume.
- Do we need mPorts Distribution to use the OMS?
- No. OMS operates across whatever channels you already sell on.
- Where does AI fit in the OMS?
- Through AI operations, under rules you set in advance, with a person approving where you require it, and with a record of every run. It is not a separate system acting on your orders by itself.